Delivery & Returns Policy

At ASSAGGIA, we are committed to providing you with the finest Italian products. We hope you enjoy your purchase, but if for any reason you are not completely satisfied, we are here to help.

1. Eligibility for Returns

Returns are accepted within 14 days from the date of delivery.
Items must be unused, unopened, and in their original packaging.
For food products, including truffles, sauces, and oils, returns are only accepted if the product is damaged or defective upon arrival.
Please keep your receipt or proof of purchase.

2. How to Return

To initiate a return, please contact our customer service team at admin@assaggia.com.au with your order number and reason for return.
We will provide you with a return authorization and instructions on how to proceed.
Customers are responsible for the return shipping costs unless the item is faulty or damaged.

3. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
We will arrange a full credit refund or replacement and cover the return shipping cost.

4. Refunds

Once we receive the returned product, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method.

5. Exchanges

At this time, we are unable to offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Non-returnable Items

Due to the nature of our products, perishable goods such as truffles and opened food items cannot be returned.
Gift cards and sale items are also non-returnable.

If you have any questions about our returns policy, please do not hesitate to contact us at admin@assaggia.com.au.

Delivery & Returns Policy

1. Eligibility for Returns

2. How to Return

3. Damaged or Defective Products

4. Refunds

5. Exchanges

6. Non-returnable Items

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