Refund policy

1. Eligibility for Returns
  • Returns are accepted within 14 days from the date of delivery.
  • Any Items must be unused, unopened, and in their original packaging. Unless Damaged or Defective 
  • For food products, including truffles, sauces, and oils, returns are only accepted if the product is damaged or defective upon arrival.
  • Please keep your receipt or proof of purchase.
2. How to Return
  • To initiate a return, please contact our customer service team at admin@assaggia.com.au with your order number and reason for return.
  • We will provide you with a return authorization and instructions on how to proceed.
  • Customers are responsible for the return shipping costs unless the item is faulty or damaged.
3. Damaged or Defective Products
  • If your item arrives damaged or defective, please contact us within 3 days of receiving your order.
  • If approved, we will arrange a full credit refund or replacement and cover the return shipping cost.
4. Refunds
  • Refunds will be issued to the original payment method.
  • If the product comes back to us damaged because of shipping, the refund request will be void
  • We will release the refund only when the product has reached our headquarter and have been inspected to make sure it followed the eligibility returns 
  • Once we receive the returned product, we will process your refund within 5-7 business days.
5. Exchanges
  • At this time, we are unable to offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
6. Non-returnable Items
  • Due to the nature of our products, perishable goods such as truffles and opened food items cannot be returned.
  • Gift cards and sale items are also non-returnable.
  • For hygiene and quality control reasons, once any of the coffee machine has been used, it cannot be returned or refunded. This policy ensures every customer receives a brand-new product that meets our highest standards.

If you have any questions about our returns policy, please do not hesitate to contact us at admin@assaggia.com.au.